Measuring the impact of providing information to families
By Anand Shukla , December 2013
Anand's research focuses on the role of the Family Information Service, in particular how they are used, viewed and how their impact is measured.
The right to be informed and the right to consumer education have been identified as two of the eight fundamental consumer rights. While in the UK, there is a cross-party consensus about ensuring that families have the facts that they need in order to be able to make informed decisions, pressures on local authority budgets and spending cuts have put major strains upon information services.
This research investigates whether the information provided by information providers to families does have an impact, and if so, what this impact is and how it can be quantified.