Leadership Insights

Leadership Insights is the home of our Fellows' research and provocation pieces which they complete as part of their Fellowship programme, in addition to specially commissioned research carried out by, and on behalf of, Clore Social Leadership.


Asking the difficult questions

Asking the difficult questions

By Rachael Smith , March 2015

Working within the social sector for over eight years, Rachael Smith has supported good quality service user involvement at a variety of levels within organisations; from service user volunteering, peer research projects and advisory groups through to co-design and co-delivery of services.

The principles of placing those who use services at the centre of service development and delivery are increasingly contained within the mission and values of organisations working for social change.

Although at board level organisations often talk of a desire to recruit service users to their board, Rachael questions the level of action they have taken to support their service users to develop into these leadership roles. This research aims to ask the difficult questions, challenging Boards to explore their organisation’s approach to service user leadership.

Read Asking the difficult questions: Are third sector organisations allowing their pride at recruiting former service users to their boards, to paper over the inherent prejudices that prevent these individuals from taking the lead?

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