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New to Management: Designing a solution to support new managers

This blog was written by a group of 2016 Clore6: Youth Fellows who, as part of the programme, worked on a team challenge around ‘people development’.

This blog was written by a group of 2016 Clore6: Youth Fellows who, as part of the programme, worked on a team challenge around ‘people development’.

Managing people is a huge responsibility, it can be a minefield of processes and overwhelming information, all of which is often shaped by your own experience of being managed.

In undertaking the first Clore6: Youth programme we were set a challenge to address a key leadership issue in the youth sector – people development. How do we get the best out of the most important resource in our sector, our people?

Following a human centred design process, we refined our approach to address that very real fear that many people told us about: when they become a manager for the first time, they just have no idea what’s going on! People shared their stories of taking on the responsibility and not really getting the support they needed, or being sent on a ‘new managers’ training months after having started!

We recognised that charity training budgets are often tight, the range of courses and training can be vast, but that there is a huge amount of knowledge and experience from individuals across the youth sector, as well as online – but knowing what is key is hard.

Having done our initial research, as a team we felt that the focus should be on creating a resource that new managers can have in preparation for taking on management responsibility. However, in the spirit of challenging our approach, we wanted to make something that provided an overview of the concepts that new managers should consider, and then signpost them to useful resources for further information, rather than trying to cover everything in one go.

In our online toolkit we cover some key topics, from having courageous conversations with team members to self-care, building on our experiences of the things we wish we’d known when we started out at managers.

This video provides a brief overview of these crucial topics.

Visit here to sign up to be one of the first to test our curated toolkit for new managers

[To advise you that the PDF mentioned in the video has evolved into the online toolkit]

We want your help to continue to refine the video, the toolkit, and to reach as many new managers as possible across the youth and wider social sector. Please share your comments and views below, and join the conversation on Twitter.

The team of Fellows who developed this blog and the New to Management toolkit are: Fiona Ellison, Stephanie Papapavlou, Sally Marsh and Sue Burchill.

The next Clore6: Youth programme will take place early 2018 and we are now taking expressions of interest, please email:

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